This Policy was designed to inform you, the website’s visitors, about how your personal data is gathered, used, stored or otherwise processed while browsing www.raig.org.
This Privacy Policy may be modified from time to time. Please review it for any essential or minor modifications that may have been made in the meantime. Our Policy is also reviewed once a year.
This Privacy Policy was reviewed on 27th of January 2026.
Types of data we collect
By using our services you may disclose various pieces of information, including those that are considered as personal data. When your personal data is processed, you are considered to be a data subject and you are entitled to exercise your rights guaranteed by relevant data protection legislation, as explained in this Policy.
Taking into account that we determine the purposes and means of processing personal data on our website, we are legally considered to be data controllers over your personal data on this website. Being a data controller provides us with the opportunity to process your personal data, but also obligates us to protect it in the way regulated by applicable legislation including the EU General Data Protection Regulation (“GDPR”).
Please note that not all mentioned categories of personal data will be processed, in case you choose not to reveal them. Also, different categories will be processed in different situations. Please read more about purposes for processing your personal data in the “How we use your data” section of this Policy.
Check the types of personal data we collect, below:
Personally identifiable information
When you contact us via our “Contact Us” form or when you email us directly, we may process your name, email address, telephone number and any personal information that you choose to disclose in your request.
Electronic identification data
As you interact with our website, we automatically collect technical data about your equipment and browsing patterns, we may process the IP address of the device you use, device type, browser version and operating system. We also use unique identifiers (stored via cookies) that allow us to recognize your browser across different visits without identifying you personally.
How we use your data
By using our services you may disclose various categories of personal data. You may check which categories of personal data we process in the “Types of data we collect” section of this Policy. Please note that not all mentioned categories of personal data will be processed, in case you choose not to reveal them. Also, different categories will be processed in different situations.
Check below the purposes for processing your personal data.
Identification data
We may process your personally identifiable information in order to respond to communications we receive from you.
We may process your electronic identification data to enable communication between your device and our server. The processing of details about the browser and operating system you use is necessary to ensure the regular provision of our services to you. We may also need this data to solve technical problems should they emerge. We may also use this data to understand how visitors navigate our site.
When and how we collect data
Legal basis
According to the Art. 6. 1. (f) of the General Data Protection Regulation, processing shall be lawful when the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party. Our use of your personal data, specifically electronic identification data, may be based on the legitimate interest to ensure the improvement of our product’s effectiveness and our service, solving technical problems should they emerge. We rely on our legitimate interest to enable communication between your device and our server.
According to the Art. 6. 1. (a) of the General Data Protection Regulation, processing shall be lawful when the data subject has given consent to the processing of his or her personal data for one or more specific purposes. We rely on your consent when you interact with our website. This includes when you voluntarily provide details through our contact form.
More about the above mentioned purposes for processing your personal data can be found in the “ How we use your data” section of this Policy.
Our Use of Cookies
Any browser that visits our website will receive cookies from us. We use cookies because we wish to provide the best possible on-site experience to everyone who visits our website. Through the use of cookies we process the standard internet log information and details of the website visitors’ behavioural patterns. The use of cookies enables us to improve site navigation, analyse on-site behaviour of everyone who visits the website, carry out and facilitate transmission of communications over our network, and provide an online service which you have requested.
Retention and security
We do not collect or retain your personal data longer than is necessary for the purposes explained in this Policy. We store your personal data for different time periods depending on the purpose it was collected.
Some personal data may be deleted automatically based on a specific schedule (for example after cookie sessions expire).
We delete personal data when you withdraw previously given consent.
Personal data we hold about you will be deleted when you choose to exercise your right to deletion.
We may further retain some personal data for business practices based on our legitimate interests, such as for the product and services improvement, misuse prevention, record – keeping or enforcing our legal rights – electronic identification data.
We regularly make sure that your data is kept up to date and stored securely. In order to achieve that we apply different technical and organisational measures to ensure the protection of your personal data against accidental or unlawful loss, alteration, theft, unauthorised disclosure or access, unauthorised use, potential data breaches and against all other unlawful forms of data processing.
Based on business needs and security requirements we apply restrictions of access control to your personal data. Access to your personal data is only granted to trained staff with authorisation, whose knowledge and skills are necessary to process personal data we gather adequately.
Know your rights
Processing of personal data that may occur on this website is about you and your personal data. Therefore, you are regarded as a data subject, under the relevant EU Data Protection Law, namely General Data Protection Regulation (‘GDPR’).
As a data subject you are entitled to exercise the rights listed below:
Right of access
You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, information about the processing of your data, your rights and where applicable to request access to the data.
Right to erasure (right to be forgotten)
In certain circumstances you have the right to request that we erase the information we hold about you. These are as follows:
- Where the data is no longer needed for the purposes it was collected
- Where you have withdrawn consent for the processing of your data and there is no other lawful basis on which we can continue to process your data
- Where you objected to the processing and there are no overriding legitimate grounds to continue
- Where the data has been unlawfully processed
- Where the data has to be erased for the purpose of compliance with a legal obligation.
We will be exempt from this obligation if it is impossible to comply with or if the identity of the requester cannot be verified, as we are able to act only upon verifiable consumers’ requests.
Right to rectification
You have the right to ask us to delete inaccurate personal data concerning you. Taking into account the purposes of the data processing, you have the right to have incomplete personal data completed and inaccurate data to be corrected.
Right to object to the processing of your personal data
At any time you have the right to object to our processing of your data on grounds relating to your particular situation. Upon your objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for continuing the processing which override interests of your fundamental freedoms and rights, or if further processing is necessary for the establishment, exercise or defence of legal claims.
Right to restriction of processing
You have the right to seek the restriction of the processing of your personal data in the following circumstances:
- If the accuracy of the data is contested, processing may be restricted for the period necessary to allow us to verify its’ accuracy;
- The processing is unlawful and you request restriction instead of erasure;
- We no longer need the data for the purposes it was collected, but data is still needed in connection with establishing, exercising and defending legal rights.
- If you objected to the processing of your personal data while awaiting verification on whether our legitimate interests for processing your data overrides the interest of your fundamental rights and freedoms.
Right not to be the subject of automated decision making
You have the right to object to our processing of your data for automated decision making, including profiling, where such processing produces legal effects concerning you or similarly significantly affects you. Upon your legitimate objection, your personal data will no longer be processed for automated decision making.
Right to data portability
Under certain circumstances you have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format (i.e. in digital form). You have the right to request the transmission of those data to another entity without hindrance from us, if such transmission is technically feasible.
Right to withdraw consent
We rely on your consent to process some categories of your personal data. You can withdraw your consent at any time without giving any reason to us and without any charge to you.
The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint
If you feel that your personal data rights have been breached, you have the right to lodge a complaint with your local data protection authority. The relevant data protection authority in EU Member States may be determined either by your place of habitual residence, or the place where the alleged infringement emerged.
As we are established in the United Kingdom you may choose to contact the Information Commissioner’s Office
Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5Af
Phone no.: 0303 123 1113
ico.org.uk
How to exercise your rights
If you have any questions regarding the processing of your personal data explained in this Policy, or wish to exercise any of your rights listed above, please contact us via our contact form.
Third parties who process your data
We may share your personal data with third-party vendors, and other service providers we engage to perform tasks on our behalf, in certain circumstances. This enables the improvement of our site functionalities, user experience on our products and providing you with our services. The categories of recipients to whom personal data may be disclosed are:
- Members of our corporate group, which includes the owner of this website and its subsidiaries. Please be aware that we determine the purpose and means of the processing of your data, as well as deciding which of your data is going to be processed by other members of our corporate group. All data processing relations with the subsidiaries are regulated with proper agreements.
- Entities who help us to regularly provide and further develop our services (e.g. analytics, maintenance, and development). These entities include website analytics companies, commercial communication providers and others. They are allowed to process your information as reasonably necessary in order to perform delegated tasks. We engage into proper contractual relations with them in order to ensure secure processing of your personal data.
- Public authorities and law enforcement agencies when we are legally required or permitted to do so.
We may transfer your personal data outside of the EEA in order to provide our services on a regular basis and/or to develop our services further. We take all measures in relation to the recipients of your personal data to ensure an adequate level of protection and appropriate safeguards, as defined by the applicable data protection law and particularly GDPR, are implemented.
Your personal data may be transferred to a recipient based in a country that the European Commission considers to have an adequate level of data protection. You may find out more about countries with an adequate level of protection here.
We will conclude Data Protection Agreements with recipients of your data where required. These will include, but not limited to,Standard Contractual Clauses (“SSC”) issued by the European Commission that would obligate the data recipient to provide an adequate level of protection and implement appropriate safeguards as defined by the applicable data protection law, and particularly GDPR, with regard to the processing your personal data.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using our contact form or via email at info@raig.org
Responsible Affiliates in Gambling
Suite 2 Albion House 2 Etruria Office Village, Forge Lane, Etruria, Stroke-On-Trent,
Staffordshire
England ST1 5RQ
Company Number 11996394